How does AI improve Freshdesk?

Deploy better automated ticket routing

With predetermined criteria, automated ticket routing helps you efficiently assign the tickets to the agents with corresponding expertise and knowledge. Your business enjoys a shorter response time, higher operations efficiency, and likely better customer satisfaction.

Latest technology

Labelf’s NLP (Natural Language Processing) AI model provides next level of accuracy with transformer-based analysis powered by the latest deep learning developments.

Increase customer retention

With the assistance of AI, customers’ behaviors become more visible and more predictable. Labelf helps you find frustrated customers in Freshdesk, therefore allowing you to monitor real-time action and respond as quickly as possible.

Spot on sales leads

One more second your potential customers are kept in a queue is one more second they might leave. Teach your AI models to recognize how a sales lead looks in your business and they will help you seize your conversions.

100+ languages

Expanding business overseas? No worries! Train your model simply in one language, and it works in 100+ languages.

Clean up your backlog

Have you been bothered by loads of unsolved tickets? AI models are capable of sorting the tickets by urgency, which is of course defined by you. Let the AI models relieve your overloaded backlog and prioritize your workflow.

Diagnose your business through ticket analysis

AI can be used when conducting your help desk ticket analysis. By analyzing your customer inquiries, you not only understand your customers better but also have sufficient data to diagnose your business and thus improve it.