NPS (Net Promoter Score)
NPS is a marketing research term that aims to measure if your customer would recommend your product or service to others. The score can be used to measure and focus your goals towards a better product and service.
Zendesk and NPS
Zendesk has a net promoter score survey built in. It allows you to send out a form with a rating 1-10 for how likely they would be to recommend your product. Users can then also fill out a free text form with additional information. This combined with the data from your ordinary tickets can be a gold mine for understanding your customers.
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Labelf and Zendesk
Labelf is a no-code NLP platform for analyzing text.
With previous customers we have used the platform in various ways to find promoters and detractors. One way is to simply label someone as a promoter, detractor or no mention of recommendations. Labelfs AI will then automatically read through the rest of your tickets and tag them as a detractor or promoter. Giving you the benefit of not having to bother customers with surveys to find promoters.
Analyze your free text input from surveys
We can also use Labelf to analyze the free text form to find out why people are promoters or detractors so you can improve your service and products. You can summarize what they thought about your various areas such as UI/UX, Delivery speed, packaging, pricing and also extract improvement suggestions.
"The implemented AI solution saves us several minutes per errand so that we can focus more time on interacting with the customers."
We are proud to be a Zendesk qualified partner and can provide you with a high quality AI experience in Zendesk. Our goal with our integration with Zendesk is to provide you with a seamless experience for implementing your own custom AI for ticket tagging. Having your tickets properly tagged automatically with AI enables you to route, prioritize and analyze at a new level in Zendesk.
