Stop Drowning in Calls. Start Driving Change.

Your support center is a goldmine of information. Every day, in thousands of conversations, your customers are telling you exactly what’s working, what’s broken, and what they need next. But listening is hard. Manually analyzing calls is impossible at scale, leaving you with vague impressions instead of actionable data.

You see the what—call volumes spike, AHT creeps up—but the why remains hidden. What if you could instantly see not just the numbers, but the stories behind them?

From Data Overload to Crystal Clear Insights

This is where traditional analytics falls short. Spreadsheets and surface-level reports can’t tell you that a surge in calls about "billing inquiries" is actually because a new promotion is causing confusion, or that long handling times for a specific product are due to a missing step in your knowledge base.

Labelf changes the game. Our platform doesn't just count keywords; it understands context and intent. It transforms raw, unstructured call data into a clear, visual, and interactive intelligence hub. Think of it as your live operations dashboard, showing you precisely where to focus your efforts for the biggest impact.

With Labelf, you can finally:

1. Pinpoint the True Root Cause
Stop putting out the same fires over and over. Labelf analyzes every call to uncover the underlying reasons for recurring issues.

• Before Labelf: You notice a 15% increase in calls about "product setup." Agents handle them one by one.
• With Labelf: The dashboard instantly flags the trend and reveals that 80% of those calls are about a single, confusing step in the setup guide for your new router. Now you can fix the guide, create a short video tutorial, and eliminate thousands of future calls.

2. Optimize Agent Performance and Slash AHT
Identify bottlenecks and best practices with precision. By analyzing call structures and outcomes, you can see exactly what’s wasting time and what’s driving success.

• Before Labelf: You see that Agent A has a lower AHT than Agent B, but you don't know why.
• With Labelf: The dashboard shows that Agent A consistently uses a specific troubleshooting question that resolves issues 30% faster. You can now make this a standard practice for the entire team, providing targeted coaching that measurably improves performance.

3. Adapt in Real-Time to a Changing Landscape
New products, service updates, and shifting customer expectations create new challenges daily. Labelf keeps you ahead of the curve.

• Before Labelf: A software update is released on Monday. By Friday, your support team is overwhelmed with calls about a new feature, and you’re just starting to realize there's a problem.
• With Labelf: Within hours of the release, your dashboard lights up with a new trend. You see a cluster of calls around the new feature, understand the exact point of confusion, and can proactively send out a clarification to all users, instantly reducing the inbound volume.

Your Operations, Illuminated

Stop guessing and start knowing. The Labelf platform gives you a real-time, easy-to-understand view of your entire support operation. It automates the heavy lifting of analysis, freeing your team to focus on what they do best: creating happy customers and improving your business.

Ready to see what your customer conversations can really tell you? Book a demo today!

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