From raw conversations to business results.
Labelf reads every customer interaction, trains custom AI models to understand them, and turns that understanding into actions — churn saves, sales leads, coaching plans, and process fixes. All measured in dollars.
From description to production in minutes.
Describe what you want to classify. The model starts working immediately. No data science required.
Learn more →Label smarter, not harder.
The system finds the examples that matter most — edge cases, rare patterns, your mistakes. 200 smart labels beat 2,000 random ones.
Learn more →You labeled this "Service cancellation" but the model is 94% sure it's "Product inquiry"
"What happens if I cancel my add-on? Do I lose the discount on my main plan?"
Search by meaning, not keywords.
Type a question. Find matching conversations across millions of interactions — even when the words are completely different.
Learn more →"I've been looking at what other providers offer and honestly their prices are much better. I've had nothing but problems with you."
"My neighbor switched to another provider and pays half of what I do. I don't understand why I'm still here."
"I saw an ad for a competitor with 500 Mbit for 299 kr. You're charging me 449 for the same speed. That's not okay."
"If this isn't fixed by Friday I'm done. I already have the order form from the other company ready to go."
Ask anything. Get answers in seconds.
The AI Agent queries your data, reads transcripts, builds charts, and suggests actions — all from a single question.
Learn more →TV app calls spiked +40% this week due to three root causes:
1. Firmware v3.2 crash on Samsung TVs — 1,847 calls (57%)
The app freezes when switching channels. Only affects firmware v3.2 on 2023 Samsung models. Started Monday after the OTA update rolled out.
2. Streaming quality drop during peak hours — 892 calls (28%)
Customers report buffering between 19:00-22:00. Correlates with CDN capacity in Stockholm region.
3. Login loop after password change — 502 calls (15%)
Known issue — password reset flow doesn't sync to the TV app for up to 24h.
From insight to action. Automatically.
When the AI finds a pattern — it writes the playbook, cites real conversations, and tracks whether agents follow it.
Learn more →"Billing disputes where the customer mentions a competitor offer have 3× higher churn than other billing disputes. Agents who offer a price-match within the first 2 minutes retain 72% of these customers."
Price-match on competitor mention
Customer calls about a billing dispute and mentions a competitor's pricing or offer during the conversation.
Don't dismiss the competitor mention or redirect to the standard retention script. Don't say "I understand" and then read the generic offer. The customer has done research — they need to feel heard, not processed.
Acknowledge the competitor offer specifically. Ask what attracted them to it. Then offer a price-match or bundle within the first 2 minutes — before they've mentally committed to switching. Use: "I can see why that's attractive. Let me see what I can do for you right now."
"I saw they have the same speed for 299 kr. You're charging me 449."
"Let me check what I can do. I see you've been with us for 4 years — I can match that price and add 3 months free."
See everything. Build anything.
25+ chart types, custom metrics, real-time filters. Every model you train becomes a dashboard dimension.
Learn more →| Category | Volume | AHT | CSAT | Churn | Cost |
|---|---|---|---|---|---|
| Billing & Invoicing | 8,421 | 5m 12s | 3.2 | 6.8% | $72K |
| Technical Support | 12,847 | 8m 34s | 3.8 | 3.1% | $124K |
| Service Cancellation | 3,219 | 11m 02s | 2.4 | 42% | $48K |
Every customer. Full picture.
Churn risk, upsell score, interaction history, AI-generated actions — all in one view per customer.
Learn more →Erik has an unresolved billing frustration and mentioned a competitor. His contract renews in 22 days. High churn risk but also upsell potential — he's on 100 Mbit and streams sports.
Deploy anywhere. Trust everything.
Cloud, private cloud, or on-premise. 90+ integrations. GDPR compliant. EU-based. Your data never leaves your control.
90+ tools — CRM, ticketing, call center, BI, data lakes. API-first.
Learn more →Cloud, private cloud, or on-premise. GDPR. EU AI Act. No US jurisdiction.
Learn more →100+ languages. Speaker separation. Custom vocabulary. Fine-tunable.
Learn more →CSV, API, webhooks. Your data, always. Zero vendor lock-in.
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