Find what's broken. Fix the source.
Your agents aren't the problem. Broken processes are. App bugs, IVR misdirections, system errors — they generate thousands of unnecessary contacts. Every one costs money. Most go undetected.
Not symptoms. Root causes.
Labelf doesn't just tell you AHT is up. It tells you which specific app bug, IVR misdirection, or broken flow is causing it — and what it costs per month.
Every issue becomes a cost-quantified alert routed to the team who can fix it. Bug reports with a price tag.
Half these calls shouldn't exist.
Customers call because your app doesn't have a button, your FAQ doesn't cover it, or your self-service flow breaks at step 3. Labelf finds exactly which missing features and broken flows generate the most contacts — and what each one costs.
2,400 calls/month because customers can't update their address themselves. 8 min avg handling time.
1,800 calls/month asking "what is this charge?" — mostly the same 3 line items.
900 calls/month. Email lands in spam for Gmail users. Known fix but not prioritized.
Every contact reason has a total cost.
Not just handling time. A broken process costs you in operations, churn, missed sales, and NPS — simultaneously. Labelf shows the full picture.
Bug reports with a price tag.
When Labelf detects a systemic issue, it doesn't just flag it. It investigates — confirming the pattern across thousands of interactions, quantifying the cost, and routing a complete alert to the team who can fix it.
- Auto-detects anomalies Monitors 2000+ categories continuously. When something spikes, it investigates why — without being asked.
- Quantifies in dollars Call volume × agent hours × churn contribution = exact monthly cost. Fix priority is self-evident.
- Routes + generates workaround Alert goes to the owning team. Meanwhile, a companion playbook helps agents handle callers until it's fixed.
Your issues, ranked by cost
Every systemic issue detected, quantified, and routed to the team who can fix it. Fix priority is the price tag.
Fix the system. Help the agents in the meantime.
Process Alert
Sent to the team who owns the problem — App, Network, IVR, Logistics. Includes root cause, cost impact, affected volume, and fix priority.
Companion Playbook
Auto-generated for agents handling callers affected by the issue. "While the app bug is being fixed, here's how to handle these calls."
Fix the process. Save the money.
Stop training agents to work around broken systems. Fix the systems instead — and measure the impact.
Contacts caused by process issues
Categories monitored continuously
Average integration window
In an operation of our scale, moving from data noise to decisive action is paramount. Labelf cuts through millions of interactions, providing the clear signals we need. Letting us act faster and with greater confidence on what truly matters, creating a better customer experience.
