Keyword search finds what you type. But customers don't use your terminology. They say "I've had enough" — not "service cancellation". Labelf finds what you mean, across millions of conversations, in seconds.
Search by meaning, not keywords
Type a question, a description, or even a feeling. Labelf understands the intent and finds matching conversations — even when the words are completely different.
"I've been looking at what other providers offer and honestly their prices are much better. I've had nothing but problems with you."
"My neighbor switched to another provider and pays half of what I do. I don't understand why I'm still here."
"I saw an ad for a competitor with 500 Mbit for 299 kr. You're charging me 449 for the same speed. That's not okay."
"If this isn't fixed by Friday I'm done. I already have the order form from the other company ready to go."
Keywords when you need precision. Meaning when you don't.
Labelf automatically switches between search modes based on your query. Short and specific? Exact match. Longer and descriptive? Semantic understanding. You don't have to think about it.
1-3 words. Exact match with wildcard support. *stream* finds streaming, livestream, mainstream.
4+ words. Meaning-based. "unhappy with delivery" finds "package never arrived" and "where is my order?".
Combine both. "*competitor* unhappy switching" — exact brand match with semantic intent.
Not just search. Discovery.
When you have 5 million conversations, you can't read them. You need a way to ask questions and get answers. AI Search is your entry point into the data.
Find 200 fraud cases in 5 million conversations. Search by behavior pattern, not just keywords.
Search in English, find results in Swedish, Norwegian, German — any of 100+ languages. The meaning transfers.
Understands full conversations, not isolated messages. The meaning of "I'm done" depends on what came before it.
Search results become training data. Find 200 examples of a pattern, label them, train a custom model. Search is step one.
Search is how you explore. Models are how you scale.
Every search is a hypothesis. When you find a pattern, Labelf helps you turn it into a custom model that runs automatically on every new interaction — no manual work, no data science team required.
- Search → Find → Label → Train Use search results as training examples. The model learns from what you find.
- No data science required Your domain experts search, label, and train. The platform handles the rest — zero-shot, active learning, fine-tuning.
- From ad-hoc to automated What starts as a search query becomes a deployed model classifying every interaction in real-time.
Search is step one. Training is step two.
AI Search helps you explore and discover. When you find a pattern worth tracking, Custom Model Training turns it into an automated classifier. Together, they form the intelligence engine behind every Labelf solution.
Stop reading. Start finding.
Your conversations contain every answer your business needs. You just couldn't search them properly — until now.
Languages supported
Conversations searchable
Average search time
