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Quality & AI Monitoring

Trust but verify — at scale.

The problem

You're deploying AI chatbots and voice agents. But who watches them? They hallucinate, go off-script, and break compliance rules — and you won't know until a customer complains.

Quality assurance
The quality gap
AI agents deployed
78%
of enterprises using AI bots by 2026
Monitored properly
12%
Most companies fly blind on AI quality
With Labelf
100%
Every AI interaction monitored in real time
AI oversight

The antivirus for your AI agents.

Every AI agent interaction scored on accuracy, tone, compliance, and resolution quality. Violations flagged instantly. Bad agents replaced. Good ones promoted.

Hallucination detection
Is the AI making things up? We catch it before the customer does.
Compliance rules
Set rules for what AI can and can't say. Violations flagged instantly.
Resolution quality
Did the bot actually solve the problem? Or just close the ticket?
A/B testing
Run multiple AI agents. The worst performer gets replaced automatically.
Audit trails
Full compliance-ready logs for every AI decision. Regulators ask, you answer.
Tone & brand voice
Is the AI representing your brand correctly? Tone monitoring at scale.

Real-time AI monitoring feed.

Watch every AI agent interaction as it happens. Green checks for good interactions, amber warnings for edge cases, red alerts for violations. Expand any alert to see exactly what went wrong.

Bot resolved billing query correctly 2s ago
Bot provided accurate product info 5s ago
Bot unsure about warranty policy — escalated 12s ago
Bot handled cancellation with retention offer 18s ago
Bot quoted wrong price — $49 instead of $59 34s ago
Bot resolved password reset successfully 41s ago
Not just AI agents

Quality for humans and machines. Together.

AI monitoring is just one side. Labelf also monitors human agent quality — the same scoring, the same compliance checks, the same audit trails. One system for your entire operation.

Compare human vs AI performance side by side. See which handles which categories better. Route accordingly.

Quality Score: Human vs AI
Billing queries
92% 88%
Password resets
78% 96%
Technical support
85% 62%
Order tracking
71% 94%
Complaints
89% 45%
Human agents AI agents
Compliance ready

When the regulator asks, you answer.

EU AI Act, GDPR, industry-specific regulations — every AI interaction logged, every decision traceable, every compliance rule enforced automatically.

Full audit trail

Every AI decision logged with reasoning, input, output, and timestamp. Immutable records for regulators.

Rule enforcement

Define what your AI can and can't do. Violations flagged, blocked, or escalated to humans — your choice.

Compliance reporting

Pre-built reports for EU AI Act, GDPR, and industry requirements. Export-ready for auditors.

Deploy AI with confidence.

The companies that win with AI aren't the ones that deploy fastest. They're the ones that deploy with oversight.

100 %

AI interactions monitored

<1 s

Alert time for violations

30 d

Average integration window

We're ready, are you?

labelf.ai
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