Make every agent your best agent.
The gap between your top performers and everyone else is where customer satisfaction lives or dies. Manual QA catches 2% of interactions. You create playbooks but have no idea if anyone follows them.
Same role. Same customers. Completely different results.
Labelf shows you exactly where the gap is — and what the best agents do differently. Then we help you close it.
Know who needs coaching and why
Every agent scored. Every gap quantified in dollars. Ranked by impact so you coach the right people first.
12 agents need coaching · $34K/mo recoverable value
Your AI agent delivers tailored coaching.
Ask the agent about any team or individual. It deep-dives into their interactions, compares against top performers, identifies specific gaps, and writes a personalized coaching plan — with cited examples from real conversations.
- "Why is Johan's CSAT dropping?" The agent reads 200 of Johan's calls, finds he skips the empathy step on billing disputes, and shows examples of what Sarah does differently.
- Writes playbooks from best practices Extracts what top performers do — specific phrases, techniques, sequences — and packages them as training-ready coaching material.
- Measures if they actually follow it Custom ML models detect whether agents follow the playbook. Track adherence rates and cost of non-adherence automatically.
Best practices, packaged and proven
We extract what top performers do — the exact phrases, the techniques — and turn them into playbooks anyone can follow. With real conversation citations.
Empathy before resolution
Billing disputesCustomer calls frustrated about a billing error they've reported before
"I completely understand how frustrating that must be. Let me look into this right now and make sure it's resolved today."
"Let me transfer you to billing."
Same situation. Different outcome.
When Johan struggles with a billing dispute, Labelf finds every time Sarah handled the same situation — and shows him exactly what she did differently. Real calls, real quotes, real outcomes.
The agent can surface these automatically or on demand. A team leader asks "show me how our best agents handle angry callers" and gets cited examples in seconds.
"I'll transfer you to billing, they can help with that."
"I can see this has happened before and I'm sorry. Let me fix this right now — I'll stay on until it's resolved."
Ask anything about any agent
Your team leaders can ask the AI agent coaching questions in plain language. It reads every interaction, compares performance, and writes the coaching material.
Do they follow the playbook? Now you know.
Custom ML models trained on your playbooks automatically detect whether agents follow them — and quantify the cost when they don't.
Watch the gap close, week by week
Every coaching action is measured. See adherence rates improve over time and quantify the impact in dollars.
Every agent gets a complete performance profile
Grade, strengths, gaps, trends, and a personalized coaching plan — generated automatically from every interaction.
Spot team strengths and gaps at a glance
Color-coded heatmap showing how each team performs against org averages. Green means above, red means below — no interpretation needed.
| Team | CSAT | AHT | FCR | Transfer | Sales Conv. |
|---|---|---|---|---|---|
Badger | 4.1+0.3 | 240s-45s | 80%+8% | 9%-3% | 27%+5% |
Penguin | 3.9+0.1 | 297s+12s | 74%+2% | 13%+1% | 20%-2% |
| Org Average | 3.8 | 285s | 72% | 12% | 22% |
Better agents. Better outcomes.
When every agent performs like your best — and follows the playbook — everything improves.
Interactions scored automatically
Avg playbook adherence rate
Average integration window
