Security & Privacy

Your data. Your rules.

We process sensitive customer conversations for some of the largest companies in the Nordics. Security isn't a feature — it's the foundation. EU-hosted, GDPR-compliant, with on-premise deployment for organizations that need full control.

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Deployment

Cloud, private cloud, or on-premise. You choose.

Cloud

Fast setup, automatic updates, managed infrastructure. Choose your region — EU, US, or other. We handle everything.

Choose your data region

Automatic updates & scaling

Managed backups & monitoring

SOC 2 readiness

No hardware to manage

Private Cloud

Deployed in your own cloud account — AWS, Azure, or GCP. You own the infrastructure. We manage the application.

Your cloud account

Your network, your VPC

We manage the application

Custom scaling policies

Full infrastructure visibility

On-premise

Deployed inside your own data center. Full control over every byte. For organizations with the strictest requirements.

Your hardware, your network

Data never leaves your building

Custom GPU allocation

Air-gapped option available

Kubernetes or Docker

Privacy & Compliance

Built for regulated industries.

Banks, telecom, insurance, government — our customers operate in heavily regulated environments. Labelf is designed to meet the strictest requirements from day one.

GDPR compliant

Full compliance with EU data protection regulation

EU AI Act ready

Transparent AI with full audit trails and explainability

PII anonymization

Automatic detection and masking of personal data in conversations

Role-based access

Granular permissions — who can see, label, train, deploy, and export

Full audit trail

Every model change, every label, every deployment — logged and traceable

Data retention control

Set retention periods — auto-delete audio, transcripts, or all data after X days

Anonymization

Personal data detected and masked automatically.

Names, phone numbers, addresses, personal IDs, credit card numbers — detected in transcripts and masked before analysis. Configurable whitelists for product names and prices you need to keep.

Anonymization example

Before

"Hi, my name is Erik Lindqvist and I'm calling about my account. My phone number is 073-482 19 55 and I live at Storgatan 14, Stockholm."

After

"Hi, my name is [PERSON] and I'm calling about my account. My phone number is [PHONE] and I live at [ADDRESS]."

Detected: NamesPhone numbersAddressesPersonal IDsCredit cardsEmail addressesBank accounts

European company. European values.

Labelf is a Swedish company. Our team, our code, and our cloud infrastructure are in Europe. We're not subject to the US CLOUD Act or FISA. Your data stays where you put it.

Swedish company

Incorporated and headquartered in Sweden

EU data centers

Cloud infrastructure within EU borders only

No US jurisdiction

Not subject to CLOUD Act, FISA, or Patriot Act

Own AI models

Trained and deployed on our infrastructure — no third-party API calls with your data

Security you can prove to your board.

Not just promises — full documentation, audit trails, and deployment flexibility that satisfies the most demanding compliance teams.

Data residency

100 %

GDPR compliant

Third-party data sharing

We're ready, are you?

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