Integrations
Labelf sits on top of your existing systems as the intelligence layer. No system replacement, no migration. Connect your data sources and start classifying in minutes — your team keeps their tools, your data stays where it lives.
How It Works
Each integration connects via OAuth or API key, pulls data on a schedule you define, and feeds it into a Labelf dataset. From there, your models classify every record automatically. Results flow back to the source system as tags, custom fields, or scores — or forward to downstream tools via webhooks.
Standard connectors take about 5 minutes to configure. The typical full integration — including model training and dashboard setup — takes about 30 days from kickoff to production.
Available Connectors
Zendesk
Tickets & chatsPull tickets from Support and chat transcripts from Zendesk Chat. Tags, custom fields, and satisfaction ratings included.
Salesforce
Cases & CRMSync Service Cloud cases, email-to-case threads, and push enriched contact data back to Salesforce.
ServiceNow
Incidents & ITSMIngest incidents, service requests, and knowledge articles with assignment group and CI metadata.
Genesys
Call transcriptsStream call transcripts and interaction data in real-time. AHT, disposition codes, and queue metadata included.
Freshdesk
TicketsImport tickets and customer conversations with SLA data, custom fields, and satisfaction scores.
Intercom
Chats & botsConnect chat conversations, bot handoff events, and support threads with user attributes and tags.
Looking for a connector not listed here? See the full integrations list or contact us to discuss custom connectors.
Deep Dive: Top Integrations
These three integrations cover 80% of enterprise deployments. Each goes far beyond "pull data in" — they create closed-loop intelligence between Labelf and your operational systems.
Zendesk
- Auto-tag tickets with classification results — no manual tagging, no stale taxonomy
- Routing rules based on classification: "Network outage" goes to Tier 2, "Billing question" stays in general
- CSAT correlation: see how satisfaction scores vary by classified topic, agent, and resolution time
- Bi-directional sync: Labelf reads tickets, classifies them, and writes tags and custom fields back
- Historical backfill: import your last 12 months of tickets for trend analysis on day one
Salesforce
- Push upsell leads to campaigns — when a call is classified as "upgrade interest", the customer enters a targeted campaign automatically
- Enrich contact records with interaction insights: last 5 contact reasons, churn risk score, lifetime CSAT trend
- Campaign triggers: classification-based rules fire Salesforce flows or Process Builder automations
- Service Cloud case classification: every case gets a machine-assigned category with confidence score
- Reporting: Labelf classifications appear as custom fields in Salesforce reports and dashboards
ServiceNow
- Incident classification: incoming incidents are categorized by Labelf models before an agent touches them
- Knowledge base routing: match incidents to relevant KB articles based on semantic similarity
- Assignment group optimization: route to the right team based on classification, not keyword matching
- Change request analysis: classify change requests by risk level and affected service area
- CMDB enrichment: correlate incident categories with configuration items to identify problem hardware or services
Custom Integrations
For platforms not covered by standard connectors, Labelf's REST API and webhook system handle anything. Push data in via the API, receive classification results via webhooks, and build any workflow you need. The same API that powers the standard connectors is available for your custom integrations.
# Push a record to a dataset via the REST API
curl -X POST https://api.labelf.ai/v2/datasets/ds_7f3a/records \
-H "Authorization: Bearer $LABELF_API_KEY" \
-H "Content-Type: application/json" \
-d '{"text": "Customer wants to upgrade to fiber 500", "agent_id": "a_42"}'On-Premise Deployment
For regulated industries — banking, insurance, telecom with strict data residency requirements — Labelf runs entirely within your infrastructure. Same product, same API, same integrations. Your data never leaves your network. Deployable on Kubernetes, compatible with air-gapped environments.
Available on Request
The full Integrations API is available to enterprise customers. This includes connector management, OAuth token lifecycle, custom field mapping, bi-directional sync configuration, and on-premise deployment packages. Standard connector setup takes about 5 minutes. Contact us to get started.
